Customer Service

Contact Details

You can reach Portugalvillas as follows:

Our Certainties

1. Consumers' Association supports the "General Terms and Conditions Thuiswinkel"

   General terms and conditions are agreed upon together with the Consumers' Association and are easily accessible on the www.portugalvillas.nl website.

   Note: there is no statutory 14-day cooling-off period for package holidays, transportation, catering, and other forms of leisure activities if these are tied to a specific period or date. View all exceptions to the right of withdrawal in article 10 of our general terms and conditions.

2. Clear offer: you know exactly what you are buying

   Each product and/or service has a clear description that matches reality.

3. Clear ordering process

   The ordering process goes through unambiguous steps. It is clear what you are ordering before you enter into a purchase obligation and you get a chance to correct it before placing the order.

4. Prices are clear

   You are well informed about any additional costs, such as shipping, payment, policy, or administration costs. No unpleasant costs afterwards. The rental prices and costs stated on the Portugalvillas website always include VAT.

5. Secure payment environment

   When you make a payment in the webshop, this is done through a secure connection with an SSL certificate (HTTPS and/or padlock at the bottom or top of the web page).

6. Careful handling of your personal data

   Portugalvillas.nl has a maximum effort obligation to ensure the safe transport, processing, and storage of personal data. Thuiswinkel.org regularly holds portugalvillas.nl to these obligations and conducts ICT security tests. Additionally, you can easily unsubscribe from commercial emails. Read here how Thuiswinkel ensures this.

7. Solid complaint mediation and independent dispute resolution committee

   If you have a complaint about our service or holiday homes, please contact us by email. You will receive a substantive response from us within 14 days of receiving your complaint.

   If you are not satisfied with the handling of your complaint, you can also submit it to the Thuiswinkel Dispute Committee (www.sgc.nl) or to this Dispute Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

   Thuiswinkel.org guarantees compliance with rulings up to an amount of € 10,000 per ruling. This guarantee does not apply in case of suspension of payment or bankruptcy of the company; Thuiswinkel Waarborg is not a guarantee fund.

Right of Withdrawal

There is no statutory 14-day cooling-off period for package holidays, transportation, catering, and other forms of leisure activities if these are tied to a specific period or date. For more information, see our general terms and conditions.

Complaints Procedure

We do everything we can to make your stay and trip as pleasant as possible. If something does go wrong, please contact us. For more information, see our general terms and conditions.